Understanding the Charges on Your Bill

Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate key points.

Invoice Overview

Page 1: Summary of Charges

• Customer Details – Your name, contact information, and account details.

• Total Amount of New Charges – The charges incurred during the billing period.

• Total Amount Payable – The sum of your current bill and any outstanding balance.

• Key Information – Account number, bill number, issue date, and due date.

Page 2: Payment & Billing History

• Key Information – Account number, bill number, issue date, and due date.

• Bill History – A graphical representation of your monthly billing trends.

• Previous Payment Details – Records of past payments made to your account.

Page 3: Detailed Breakdown

• Key Information – Account number, bill number, issue date, and due date.

• Service Summary – A list of active services on your account.

• Recurring Charges – Monthly fees for your plan and any add-ons.

• Miscellaneous Charges – Additional fees such as late payment or administration fees.

• Itemised Phone Activities – Breakdown of calls, SMS, and MMS usage.

Billing Breakdown

Service Charges

• Plan Charges – Your monthly service fee for your selected plan.

• Pro-rata Charges – Applied if you start a new service mid-cycle.

• One-Off Charges – Fees for activation, hardware purchases, or postage.

• Excess Usage Charges – Fees for exceeding your plan’s allowances.

Payments and Adjustments

• Previous Balance – Any amount carried over from the last bill.

• Payments Received – Payments made since your last bill.

• Adjustments or Credits – Any refunds, discounts, or promotional credits applied.