Understanding the Charges on Your Bill
Estimated Reading Time: 2 MinutesFor New Customers
Upon activation of your service, we will issue your first bill, which will include a pro-rata service charge covering the period from activation until the end of that billing cycle, as well as any applicable hardware or connection fees. These charges will be automatically debited from your bank account or credit card two days after the bill is issued.
Your next bill will be due around the 7th of the following month, covering the entire billing period, which typically runs from the first to the last day of the month.
For Existing Customers Adding a New Service
When you add a new service, the charges will be included in your next monthly bill. This will show both a pro-rata charge for the month during which the service was added and an advance payment for the following full month.
Important Reminder: Your billing cycle determines when your monthly allowances for data, minutes, and messages are refreshed.
For example, if your plan includes 10GB of data, the data allowance resets on the first day of each billing cycle, and unused data does not roll over to the next period.
Understanding Additional Charges on Your Bill
Pro-rata Charges
These are applied to your first bill to align your service charges with the billing cycle. From the date you connect to the end of that period, the pro-rata charge applies. Subsequent bills will then reflect just the standard monthly plan charge.
Recurring Charges
These occur regularly, at the same time each month or at the beginning of a billing cycle. They include your monthly service fees for plans and any additional features.
Once-Off Charges
These are non-recurring and include costs like hardware fees, activation fees, postage, or data block purchases.
Miscellaneous or Administrative Charges
These include various fees such as late payment fees, dishonor fees, chargeback fees, and other processing fees, as detailed under Section 2.0 of our Terms and Conditions.
Excess Usage
Charges for exceeding the limits of your plan, such as making calls beyond your credit limit or extra data usage, will apply. For detailed information on what your plan includes, refer to your plan details and Critical Information Summary.
ACMA Mobile Levy
This annual fee is mandated by the Australian Communications and Media Authority (ACMA). As of 2017, the cost is $0.65 per year, added as a once-off charge while you maintain an active service with us.
