What is the Annual Mobile Number Levy? The Annual Mobile Number Levy is a government-mandated fee applied to mobile services in Australia. It is set by the Australian Communications and Media Authority (ACMA) to help cover the cost of administering... Read More

Overview From July 2026, selected SpinTel NBN plans will have updated monthly pricing. These changes reflect annual wholesale pricing updates from NBN Co and will apply from your first billing cycle on or after 1 July 2026.   Which NBN plans are... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What is International... Read More

Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

Introduction This article explains the nbn New Development Charge (NDC), including what it is, when it may apply, who is responsible for paying it, and how much it costs. The nbn New Development Charge is a once-off $300 fee charged by nbn® to help... Read More

What is a Pre-Authorisation Charge? A pre-authorisation charge is a temporary hold placed on a customer’s credit or debit card to verify that the card is valid and has sufficient funds or credit available. Unlike a typical charge that... Read More

Introduction If you're considering adding another nbn line to your premises or activating nbn on a line with an existing copper service, you may be wondering about the subsequent installation charge. This article will explain what this charge is... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

When you travel outside of Australia, staying connected through your mobile device is essential. Whether for checking maps, staying in touch with family, or browsing the internet, understanding how roaming works can help you manage your mobile usage... Read More