What is an ACMA mobile Levy? The mobile number levy is annual charge imposed by the Australian Communications and Media Authority (ACMA) on all mobile phone, mobile fax and data numbers connected. An annual mobile number levy is applied and... Read More

Note: Before you proceed, please check on our network status page if there’s any outage reported in your area that may cause your service difficulty.   For new customers, you need to activate the SIM card online first by visiting our... Read More

Home Wireless Broadband and Mobile Broadband are both powered by 4G mobile networks, but there are significant differences between them. Here are some things you need to know   Mobile Broadband Mobile Broadband allows you to quickly access the web... Read More

To access your voicemail from another Mobile Phone in Australia Dial 0411 000 321 If prompted: Enter your mailbox number, this is your mobile phone number (e.g 04XX XXX XXX) Enter your PIN (Note: If you have forgotten your voicemail password,... Read More

Before anything else, make sure to align the usage cycle with your SpinTel billing cycle to capture actual usage within the period. See steps here.​   For Android (Samsung Galaxy S7) Go to Settings and click on Data Usage 2. Click on Mobile... Read More

Make sure service has a signal bar. If not, please click here to rectify the issue. Check if mobile data is restricted. An email and sms will be sent to you advising you have consumed your data for the month. You will need to add data block for... Read More

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile.  ... Read More

From your mobile handset dial * * 61 * 3 2 1 * * [Number of Seconds] # Note: The number of seconds must be in a multiple of 5 (e.g. 5, 10, 15, 20) with a maximum of 30 seconds.​ 2.  Once you click the dial button you will hear a confirmation... Read More

Mobile outages can be frustrating, especially when you rely on your phone for work or staying in touch with friends and family. While some outages are planned and announced in advance, others are unplanned and can happen unexpectedly. Step 1: Check... Read More

SpinTel is one of Australia’s leading service providers and we’ve received multiple awards, thanks to our innovative products, high-quality customer service and extensive nationwide coverage.​​SpinTel’s Mobile Plans have no lock... Read More