Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

Not Sure When Your Billing Cycle Starts? You can easily check your billing cycle using either of the following methods: Option 1: Via My Account Log in to your My Account portal Navigate to the Billing section and scroll down to Bill History ... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details How Do You Find Your Bill... Read More

1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Click on Billing from the top of the page and click on Update payment method   4. Select your new Payment Method.​   5. Enter the required... Read More

Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More

Is the Optus 5G Modem Router Compatible with 4G? Yes, the Optus 5G modem router supports both 5G and 4G networks. As you may know, SpinTel's wireless and mobile broadband services run on the Optus network. If you're considering SpinTel'... Read More

Can I Get a Discount for Bundling NBN with My Mobile Plan? Yes—depending on your situation, a bundle discount may apply! If you’re planning to order a new NBN service along with a new mobile plan, there’s no need to contact us&mdash... Read More

If you previously requested cancellation of your service and now wish to have it reactivated, depending on how long ago the service was disconnected and the account status, we may be able to assist. Important: Your account must have no outstanding... Read More

As the internet continues to grow, so does the need for more IP addresses. That’s where IPv6 comes in — the next generation of Internet Protocol designed to replace IPv4. In this article, we’ll explain what IPv6 is, how it works,... Read More

Introduction If you’re a SpinTel customer looking for your NBN username and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which... Read More