Account Maintenance and Service Changes

There may be times when you don’t need to use your service, like when you’re going on vacation or if you’ve lost your mobile phone. In these cases, you can request a temporary suspension or restriction to prevent unwanted usage.  ... Read More

If you previously requested cancellation of your service and now wish to have it reactivated, depending on how long ago the service was disconnected and the account status, we may be able to assist. Important: Your account must have no outstanding... Read More

Leaving Australia? If you're moving overseas, we recommend cancelling your service at your old address when it's most convenient for you to avoid charges for unused service. You can cancel anytime by logging in to My Account, then clicking... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: ✅Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without... Read More

Can I change or transfer ownership of my SpinTel account to someone else? Yes, you can transfer your services to another person by completing the online form. Once the transfer authorisation is done, an email will be sent to you that should be... Read More

Changing service ownership is done in two parts by the existing owner and the new owner. Here are the necessary steps required from each party in the service ownership transfer process. Note: A $29 change of ownership fee will apply for this request.... Read More

Personal details on the account includes the name, date of birth, billing address, payment details and much more. You may update personal details online or by speaking to one of our friendly representatives.   What are the personal details that can... Read More