Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details How Do You Find Your Bill... Read More

If you're dealing with connection issues, slow internet, or damaged nbnâ„¢ equipment—like a faulty or missing nbnâ„¢ box (NTD)—you might be wondering who to reach out to for assistance. The answer is found below.   When to Contact... Read More

If you need help with your nbn® service, it’s important to know whether to contact SpinTel or nbn directly. SpinTel can assist with most service-related enquiries, including connection issues, outages, billing questions, appointment scheduling... Read More

This article gives you a general introduction to the router web interface. Note: You have to access the router web interface.   For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the... Read More

Usage Warnings and Alerts SpinTel helps you stay on top of your usage by sending timely alerts for shaped and excess data plans throughout your billing cycle.   Usage Notifications If you're on a capped plan, you will receive alerts when your... Read More

For Mobile, Capped means once you reach the data allowance amount, we will automatically suspend your data unless you wish to buy data block. ​Uncapped means once you reach the data allowance amount, we will automatically add 1GB data ($10), a... Read More

Early Termination Fees An early termination fee may apply if you cancel a SpinTel service before your contract end date. You can check the Critical Information Summary (CIS) for your plan to see what early termination fee applies.   Month-to-Month... Read More