Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More

Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More

When do termination fees apply? Early termination fees are charges that you need to pay if you choose to: Cancel a SpinTel service before your contract end date. Service was cancelled due to relocation Service was cancelled due to migration to... Read More

If you're dealing with connection issues, slow internet, or damaged nbnâ„¢ equipment—like a faulty or missing nbnâ„¢ box (NTD)—you might be wondering who to reach out to for assistance. The answer is found below.   When to Contact... Read More

At SpinTel, we utilise Carrier-Grade NAT (CGNAT) as part of our network infrastructure to help manage the availability of IPv4 addresses in a scalable and secure manner. This industry-standard approach enables us to deliver reliable internet... Read More