Skip to Content

Why Is My Bill Higher Than Usual?

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Payment Method and its Processing Fees

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

First bill

Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More

How to Fix CAPTCHA Not Showing (Step-by-Step)

It’s relatively common for CAPTCHA to fail to appear due to browser cache or cookies, extensions that block scripts, disabled JavaScript, outdated browsers, or network/VPN restrictions. The steps below walk you from the quickest fixes to deeper... Read More

Is the Optus 5G Modem Router Compatible with 4G?

Is the Optus 5G Modem Router Compatible with 4G? Yes, the Optus 5G modem router supports both 5G and 4G networks. As you may know, SpinTel's wireless and mobile broadband services run on the Optus network. If you're considering SpinTel'... Read More

Matching attachments will be shown here!
Results 1 - 10 of 69