Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

Pro-Rata The first time you are billed for a service we will apply a pro-rata charge to align you with the closest billing period. The first bill will be generated once the service has been activated and will show a pro-rata service charge, and any... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More

When do termination fees apply? Early termination fees are charges that you need to pay if you choose to: Cancel a SpinTel service before your contract end date. Service was cancelled due to relocation Service was cancelled due to migration to... Read More

NBN Fibre to the Premises (FTTP) offers a fast and reliable internet connection. However, occasional dropouts may occur. This guide provides a step-by-step process to identify and resolve issues with your FTTP connection. Follow these steps to ensure... Read More

This guide will walk you through running a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS, and iOS. If you’re using an Android device, you’ll need to run these tests on a desktop... Read More