For New Customers Upon activation of your service, we will issue your first bill, which will include a pro-rata service charge covering the period from activation until the end of that billing cycle, as well as any applicable hardware or connection... Read More

Pro-Rata The first time you are billed for a service we will apply a pro-rata charge to align you with the closest billing period. The first bill will be generated once the service has been activated and will show a pro-rata service charge, and any... Read More

How do I purchase hardware through My Account? 1. On your My Account page, select My Account > Shop   2. Select the hardware you wish to add then click View Cart when you are ready to check out.   3. Enter your email and click Proceed to... Read More

The router label on the bottom panel of the router (sometimes at the back of the router) lists the following information MAC Address Serial Number Gateway login details (IP address, username & password) Make/model WiFi network name ... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services.   Are the rental modems new? Modems provided for rental may be either new or refurbished.   How much is the Wireless Broadband modem... Read More

Costs vary from service to service. Finding any upfront costs is as simple as selecting the service plan and the hardware you want to order, and looking at the plan summary:     For NBN, a New Development Charge may apply. We will ask you to... Read More

To set up TP-Link HX510 as a regular router, follow the steps below to connect your mesh device. Note: If your house or office already has ethernet cables /ethernet ports, we recommend connecting the Mesh device via this wired connection.   Connect... Read More