Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details   How Do You... Read More

When to Connect Directly You may want to connect to your computer directly to the modem if: your modem is online but you cannot connect via Wi-Fi when performing a speed test, to ensure the most reliable results and simplify the process of... Read More

This guide will help you set up your Telstra Smart Gen (Arcadyan) modem with a PPPoE (Point-to-Point Protocol over Ethernet) connection for your SpinTel service. Step 1: Gather Your PPPoE Credentials To connect your modem, you’ll need your... Read More

This guide will help you set up your Sagemcom modem with a PPPoE (Point-to-Point Protocol over Ethernet) connection for your SpinTel service. Step 1: Gather Your PPPoE Credentials To connect your modem, you’ll need your PPPoE username and... Read More

Overview: Recent updates to the Nokia Fastmile 5G Gateway 3.2 have disabled the signal indicators, affecting users’ ability to view signal strength directly on the device. This guide provides instructions to verify signal strength via the modem... Read More

If you’re wondering whether your SIM-only plan includes access to Optus 5G or if it’s limited to Optus 4G, you’re not alone. With the rapid expansion of 5G networks across Australia, many customers are curious about what their... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More