Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details How Do You Find Your Bill... Read More

When to Connect Directly You may want to connect to your computer directly to the modem if: your modem is online but you cannot connect via Wi-Fi when performing a speed test, to ensure the most reliable results and simplify the process of... Read More

Some Internet Service Providers (ISPs) “lock” the VoIP features of their supplied modems. This means you can’t directly change the VoIP settings inside the modem’s interface. Good news: You can still enjoy VoIP calls by connecting... Read More

If you’ve just signed up with SpinTel NBN and are using an Eero modem router, the good news is that SpinTel supports Dynamic IP (DHCP), which makes setup straightforward. To set up your eero router, you will need to: Download the eero app for... Read More

If you're dealing with connection issues, slow internet, or damaged nbn™ equipment—like a faulty or missing nbn™ box (NTD)—you might be wondering who to reach out to for assistance. The answer is found below.   When to Contact... Read More

At SpinTel, we utilise Carrier-Grade NAT (CGNAT) as part of our network infrastructure to help manage the availability of IPv4 addresses in a scalable and secure manner. This industry-standard approach enables us to deliver reliable internet... Read More

If you previously requested cancellation of your service and now wish to have it reactivated, depending on how long ago the service was disconnected and the account status, we may be able to assist. Important: Your account must have no outstanding... Read More