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Payment Method and its Processing Fees

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

WhistleOut Mobile Deal by SpinTel

Q: What is the new WhistleOut mobile deal? The WhistleOut exclusive mobile deal gives new sign-ups access to the plan at $25/month for the first 6 months, then $35/month ongoing. The plan includes 100GB of data per month, capped once the limit is... Read More

Using VoIP Services on a Locked Modem

Some Internet Service Providers (ISPs) “lock” the VoIP features of their supplied modems. This means you can’t directly change the VoIP settings inside the modem’s interface. Good news: You can still enjoy VoIP calls by connecting... Read More

How to Set Up Your Eero Modem for SpinTel NBN

If you’ve just signed up with SpinTel NBN and are using an Eero modem router, the good news is that SpinTel supports Dynamic IP (DHCP), which makes setup straightforward. To set up your eero router, you will need to: Download the eero app for... Read More

CGNAT and VPN Support at SpinTel

At SpinTel, we utilise Carrier-Grade NAT (CGNAT) as part of our network infrastructure to help manage the availability of IPv4 addresses in a scalable and secure manner. This industry-standard approach enables us to deliver reliable internet... Read More

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