You can update most of your account details online through My Account, or by contacting one of our friendly representatives. Keeping your details current ensures you receive important notifications and helps keep your account secure.   What personal... Read More

1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Click on Billing from the top of the page and click on Update payment method   4. Select your new Payment Method.​   5. At this point, a captcha... Read More

You can personalise and organise your services in the My Account Portal by adding service nicknames or creating service groups. This helps you easily identify and manage multiple services. How to Access Service Name and Group Settings 1. Log in to... Read More

If you can’t access your account because you no longer have access to the device or phone number where your two-factor authentication (2FA) codes are sent, or your phone number needs to be updated, we can help assess your request. To verify... Read More

You can reschedule your appointment online through My Account. Follow the instructions below depending on the type of appointment. Note: Same-day rescheduling is not allowed. Appointment must be moved to a future date.   Rescheduling an Installation... Read More

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is an extra layer of security that helps protect your account. It requires two steps to verify your identity: Something you know (your password) Something you have (a code sent... Read More

Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing... Read More

To enable or disable your voicemail, follow these steps: 1. Visit spintel.net.au 2. Click Customers and select My Account to log in to your online account.   3. Once logged in, click Manage Service for the mobile service you want to update.   4.... Read More