Settings and Troubleshooting

Make sure the SIM is the registered SpinTel SIM on your account. Make sure your phone is getting a signal.  Make sure Outgoing/Incoming SMS is not turned off or if you are trying to send SMS to a premium number, please enable it in My Account ... Read More

Make sure the SIM used to the device is the registered SpinTel SIM on your account. ​ Make sure the mobile plan includes calls. If you are trying to call international numbers/premium numbers, you will need to activate this feature requires... Read More

To access your voicemail from another Mobile Phone in Australia Dial 0411 000 321 If prompted: Enter your mailbox number, this is your mobile phone number (e.g 04XX XXX XXX) Enter your PIN (Note: If you have forgotten your voicemail password,... Read More

MMS settings on your mobile phone.  1. Go to Settings and select Mobile Networks   2. Select Access Point Names and Edit existing APN. Otherwise, click Add to add new APN with the settings below.   3. Enter the details provided below:     Read More

Your mobile should automatically acquire the APN settings required upon activation, but if you need to manually adjust the internet settings this guide will show you how.   I have an iPhone, how do I setup mobile internet?  1. Tap Settings >... Read More