Make sure service has a signal bar. If not, please click here to rectify the issue. Check if mobile data is restricted. An email and sms will be sent to you advising you have consumed your data for the month. You will need to add data block for... Read More

Data usage is how much data your phone uploads or downloads using mobile data. If you are on a Noncapped data plan and you wanted to keep control of how much you want to spend every month, here’s how:   For Android Phones 1. Head into your... Read More

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile.  ... Read More

Does my mobile plan include 3-way or conference calling? Currently, 3-way (conference) calling is not included in our mobile plans. This means you won’t be able to merge multiple calls together to speak with two or more people at the same time... Read More

In today’s connected world, mobile hotspots are incredibly useful, allowing you to share your mobile data connection with other devices. Whether you need to connect your laptop, tablet, or a friend’s phone to the internet, turning your... Read More

Understanding Mobile Data Usage Your mobile plan includes a monthly data allowance that refreshes at the start of each billing cycle. You can monitor your usage through My Account to help avoid unexpected charges and ensure your plan meets your needs... Read More

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is an extra layer of security that helps protect your account. It requires two steps to verify your identity: Something you know (your password) Something you have (a code sent... Read More

There may be times when you don’t need to use your service, like when you’re going on vacation or if you’ve lost your mobile phone. In these cases, you can request a temporary suspension or restriction to prevent unwanted usage.  ... Read More

As of 28 October 2024, the 3G network in Australia has been shut down to make room for newer technologies like 4G and 5G. This change affects SpinTel customers with mobile devices that relied on 3G, as they are no longer supported. In this article,... Read More

Having trouble accessing the SpinTel app? Whether you’re experiencing log-in issues, app crashes, or connectivity problems, it can be frustrating. Fortunately, many of these problems can be resolved with some simple troubleshooting steps. In... Read More