To access your voicemail from another Mobile Phone in Australia Dial 0411 000 321 If prompted: Enter your mailbox number, this is your mobile phone number (e.g 04XX XXX XXX) Enter your PIN (Note: If you have forgotten your voicemail password,... Read More

You can easily manage your voicemail settings through My Account. Just follow these steps: 1. Go to spintel.net.au. 2. Click on Customers, then select My Account and log in.   3. Once logged in, click Manage Service for the home phone service... Read More

Your phone service allows you to make calls using your nbn internet service just like the old copper lines. Manage your usage and keep your phone features working for your needs.   Checking your Usage 1. Login to My Account.   2. Once logged in,... Read More

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile.  ... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

If you want to change modem settings, you need to establish a connection to the router web interface.   To access the modem gateway enter http://Optus.AC800S in the address bar of a web browser. Enter your password, then Sign In. The default... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

There are a lot of modem/router brands out there. We have listed some commonly used modems in Australia, in case you want to access your modem gateway to make some changes to your modem.   Commonly Used Modems The modem gateway by default is... Read More

When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More

With the growing availability of Optus 5G across Australia, many customers are asking whether their current SIM-only plan supports 5G or is limited to 4G. Here’s everything you need to know: Q: How do I know if my plan includes access to Optus... Read More