Getting Started

It’s relatively common for CAPTCHA to fail to appear due to browser cache or cookies, extensions that block scripts, disabled JavaScript, outdated browsers, or network/VPN restrictions. The steps below walk you from the quickest fixes to deeper... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

Boost your business’s accessibility and professional image with 1300 and 1800 numbers. These numbers provide a centralized point of contact for your customers, making it easier for them to reach you. Here’s a detailed look at the flexible... Read More

Joining SpinTel is a straightforward process, and you have several options to choose from: Ordering Online: Visit our website and follow the simple steps to sign up for our services. Chatting with Us: Click on the chat icon in the lower right corner... Read More

Follow the steps below to register to use My Account if you're a new customer. When you place your SpinTel order you will receive two emails: the first email contains confirmation of your order, and the second contains a link to activate your... Read More

Find Your Account Number in Different Ways Option 1: Through the My Account Portal You can view your account number by logging into the My Account portal. It will be displayed on the dashboard once you're logged in.   Forgotten your username... Read More

Costs vary from service to service. Finding any upfront costs is as simple as selecting the service plan and the hardware you want to order, and looking at the plan summary:     For NBN, a New Development Charge may apply. We will ask you to... Read More

This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More

In many homes, especially those built or renovated before the 2000s, you may encounter old telephone sockets. These sockets, like the 600-series installed by Telecom/Telstra since the 1960s, are easily recognisable by their distinct design. These... Read More

How do I check my usages? If you want to check your usage, you can access this by logging into the My Account section on our website.   What is My Account, and what else can I do there? My Account is SpinTel’s online portal where you can:   ... Read More