How to Fix CAPTCHA Not Showing (Step-by-Step)

It’s relatively common for CAPTCHA to fail to appear due to browser cache or cookies, extensions that block scripts, disabled JavaScript, outdated browsers, or network/VPN restrictions. The steps below walk you from the quickest fixes to deeper checks.

Step 1: Refresh the page
Reload the page once or twice. Temporary load glitches often clear on a simple refresh.

Step 2: Try a private/incognito window
Open the same page in a private or incognito window. If the CAPTCHA appears there, the issue is likely due to cached data or an extension in your normal profile.

Step 3: Clear cache and cookies

• In Chrome or Edge, open Settings, go to Privacy and security, choose Clear browsing data, select Cached images and files and Cookies and other site data, then clear. 
• In Firefox, open Settings, go to Privacy & Security, under Cookies and Site Data choose Clear Data.
• In Safari (macOS), open Settings or Preferences, go to Privacy, select Manage Website Data and remove data for the affected site, or clear all website data if acceptable.

Step 4: Disable extensions that can block scripts
Turn off ad blockers, privacy tools, script or tracker blockers, and similar add-ons, then reload the page.

• In Chrome and Edge, visit the Extensions page and toggle them off.
• In Firefox, open Add-ons and disable them. If the CAPTCHA returns, re-enable extensions one by one to find the culprit.

Step 5: Confirm JavaScript is enabled
In Chrome and Edge, open Settings, go to Privacy and security, select Site settings, open JavaScript, and ensure it is allowed for the site.

• In Safari, open Settings or Preferences, go to Security, and ensure Enable JavaScript is enabled.
• In Firefox, JavaScript is normally on; if it was changed, type about:config in the address bar and press Enter >Click Accept the Risk and Continue > search javascript.enabled, and set it to true.

Step 6: Update your browser
Install the latest browser version.

• In Chrome and Edge, go to Help and About to trigger the update.
• In Firefox, open Settings, then General, and check for updates.
• In Safari, update via System Settings or the App Store. Updates fix compatibility issues that can block CAPTCHAs.

Step 7: Check privacy, cookie, and tracking settings
If you block all third-party cookies or use strict tracking protection, temporarily relax those settings for the affected site, then reload. If your browser supports site exceptions, allow cookies and pop-ups for the specific domain you’re using.

Step 8: Test another browser or device
Open the same page on a different browser or device. If it works elsewhere, the problem is specific to your original browser profile or machine.

Step 9: Check for provider or site outages
If none of the above helps, the CAPTCHA service or the website may be experiencing an outage. Wait a few minutes and try again. If available, check the site’s status page or social updates for incident notices.

Still need help?
Collect your browser name and version, a brief description of what you see, the page URL, and the troubleshooting steps conducted, then share these details with support so they can investigate quickly.

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