This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More

Things to do first before you can start the configuration. The computer must be connected to the same sub-network as the phone. This can be easily done by connecting the computer to the same hub or switch as the phone connected to. In absence of a... Read More

An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.   All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More

To send a request in relocating your service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development Charge of... Read More

Before you proceed, please check on our network status page for any outage reported in your area. Note: For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Choose the... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

If you’re experiencing connectivity issues or need to start fresh with your TP-Link HX220 Mesh, performing a factory reset is a reliable solution. Follow this detailed guide to ensure a smooth and successful reset and setup process. Note:... Read More

Change your webmail’s user interface and skin with just a few clicks. Follow the steps below:   1. Launch your SpinTel webmail and login with your My Account credentials.   2. Select Settings and click on User Interface as shown below.   3... Read More

When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.   Different modem manufacturers may use different titles for the below. Please check with us... Read More

Preparation: Only after you have Internet access on this router, you can set up your VOIP function successfully.   When your home phone service is activated – we will send you an email with the username and password required to set up the phone... Read More