Costs vary from service to service. Finding any upfront costs is as simple as selecting the service plan and the hardware you want to order, and looking at the plan summary:     For NBN, a New Development Charge may apply. We will ask you to... Read More

If you’re setting up NBN (National Broadband Network) in Australia, you might be wondering whether it’s possible to use two wall sockets for internet activation. The short answer is: it depends on what you mean by “use”, and... Read More

Boost your business’s accessibility and professional image with 1300 and 1800 numbers. These numbers provide a centralized point of contact for your customers, making it easier for them to reach you. Here’s a detailed look at the flexible... Read More

Below are the features offered by SpinTel which can be activated online and/or via a phone handset or softphone (if you are using one). ​ Call Waiting Allows you to put an incoming call on hold while you answer another incoming call. The ’on... Read More

Premium number is a 1900 or 1902 number that has a ’tariff’ attached and you will be charged the amount set for this service. These tariffs can be ’timed’ (per minute), or they can be ’fixed’ (per call) We don... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

Introduction This article explains the nbn New Development Charge (NDC), including what it is, when it may apply, who is responsible for paying it, and how much it costs. The nbn New Development Charge is a once-off $300 fee charged by nbn® to help... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

Whether or not you can get an independent NBN connection for your granny flat depends on its address and setup. If Your Granny Flat Has Its Own Address: If your granny flat has a unique, registered address separate from the primary residence, you can... Read More