How to Join SpinTel Joining SpinTel is simple and can be done through any of the options below: 1. Online Sign-UpVisit our website and follow the step-by-step instructions to sign up for your chosen service. 2. Live Chat SupportClick the chat icon in... Read More

If you’ve only ever lived in a house or a self-contained unit you may never heard of an MDF. For houses, the connection is generally from the exchange directly to your house.   For apartments, or Multi-Dwelling Unit’s (MDU) it’s a... Read More

An eSIM is exactly what it sounds like: an electronic or embedded SIM. There are no physical SIM cards involved, and no physical swapping over is required. Instead of a physical card, SIM technology is built right into your phone. You can download a... Read More

If you're moving to a new home and would like to transfer your NBN service, you can submit a relocation request through My Account or call us on 1300 303 375 for more information or to start the transfer process. Please note: Relocation orders... Read More

We’ve compiled a list of possible questions you might have about getting a replacement SIM along with their corresponding answers below.   How much does it cost to get a new SIM card? Getting a replacement SIM card is free; however, postage... Read More

Pre-Port Verification (PPV) Process Pre-Port Verification (PPV) is an industry-wide authentication process designed to protect customers and reduce the risk of fraud. It ensures that the person requesting a mobile number transfer has legitimate... Read More

Does SpinTel accept PayPal? Yes, SpinTel accepts PayPal for manual payments, including adding data blocks and other one-time transactions. Exciting news to our valued customers! SpinTel now accepts Pay-in-4 payments using PayPal.   What is Pay in 4?... Read More

Payment extension is an option that allows customers to adjust their due date within the approved timeframe. This helps avoid late payment fees by arranging the extension in advance—either to prevent failed payment attempts or to allow extra... Read More

Introduction This article explains how your SIM card will be delivered, the expected delivery timeframes, and how to activate your service once it arrives.   Delivery Process Your SIM card will be delivered via our courier partner. Delivery... Read More

What payment methods can I use? SpinTel accepts the following payment methods: Credit or debit cards: Visa, Mastercard, and American Express (AMEX). Direct debit: Payments directly from your Australian bank account. Note: All cards must be... Read More