Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Usage Warnings and Alerts SpinTel helps you stay on top of your usage by sending timely alerts for shaped and excess data plans throughout your billing cycle.   Usage Notifications If you're on a capped plan, you will receive alerts when your... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

For Mobile, Capped means once you reach the data allowance amount, we will automatically suspend your data unless you wish to buy data block. ​Uncapped means once you reach the data allowance amount, we will automatically add 1GB data ($10), a... Read More

This AUP defines some possible activities that SpinTel may consider to be a breach of the policy.   Mobile plans with unlimited calls or SMS’s must not be used for commercial use if the commercial use includes any of the following activities: ... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What You Need To... Read More

Before anything else, make sure to align the usage cycle with your SpinTel billing cycle to capture actual usage within the period. See steps here.​   For Android (Samsung Galaxy S7) Go to Settings and click on Data Usage 2. Click on Mobile... Read More

SpinTel’s mobile billing cycle starts every 1st of the month. To align the usage that reflects on your phone, follow the steps below.   Note: At the time of the set date, the data count is reset to 0. Android Phone settings iOS Phone... Read More

Sick of receiving so many usage notifications? You can disable them by following these steps: 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Once logged in, select the relevant service on the... Read More