Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

Pro-Rata The first time you are billed for a service we will apply a pro-rata charge to align you with the closest billing period. The first bill will be generated once the service has been activated and will show a pro-rata service charge, and any... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What You Need To... Read More

When do termination fees apply? Early termination fees are charges that you need to pay if you choose to: Cancel a SpinTel service before your contract end date. Service was cancelled due to relocation Service was cancelled due to migration to... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More

Who to contact As nbn is a wholesale provider, please contact SpinTel on 1300 303 375 directly for: Connection delays Getting an nbn connection Network outages Missing or incorrect address details Concerns about service performance, which... Read More

Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services.   Are the rental modems new? Modems provided for rental may be either new or refurbished.   How much is the Wireless Broadband modem... Read More