Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

When do termination fees apply? Early termination fees are charges that you need to pay if you choose to: Cancel a SpinTel service before your contract end date. Service was cancelled due to relocation Service was cancelled due to migration to... Read More

Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More

Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More

Not Sure When Your Billing Cycle Starts? You can easily check your billing cycle using either of the following methods: Option 1: Via My Account Log in to your My Account portal Navigate to the Billing section and scroll down to Bill History ... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What You Need To... Read More

What is a Pre-Authorisation Charge? A pre-authorisation charge is a temporary hold placed on a customer’s credit or debit card to verify that the card is valid and has sufficient funds or credit available. Unlike a typical charge that... Read More

The SpinTel Refer-a-Friend program allows existing customers to receive up to $5 recurring Credit for referring friends and family to open new accounts with SpinTel. Terms and Conditions: 1. To refer friends to SpinTel under this program, you must be... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More