Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More

Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More

Introduction This article explains the nbn New Development Charge (NDC), including what it is, when it may apply, who is responsible for paying it, and how much it costs. The nbn New Development Charge is a once-off $300 fee charged by nbn® to help... Read More

Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order.   Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More

Important: Before Activation Ensure you have your SpinTel SIM with you. For eSIM users, you will receive an email with a QR code after activation. Follow the instructions below before installing your eSIM.   Steps on How to Activate Your SIM Card... Read More

Whilst 5G Wireless broadband service requires provisioning in order to work, 4G Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G... Read More

If you're moving to a new home and would like to transfer your NBN service, you can submit a relocation request through My Account or call us on 1300 303 375 for more information or to start the transfer process. Please note: Relocation orders... Read More

How to Join SpinTel Joining SpinTel is simple and can be done through any of the options below: 1. Online Sign-UpVisit our website and follow the step-by-step instructions to sign up for your chosen service. 2. Live Chat SupportClick the chat icon in... Read More

Overview From July 2026, selected SpinTel NBN plans will have updated monthly pricing. These changes reflect annual wholesale pricing updates from NBN Co and will apply from your first billing cycle on or after 1 July 2026.   Which NBN plans are... Read More

If a mobile service is being used by someone under 18 years of age, the service must be registered under an adult account holder (18 years or older). This ensures the service can be activated, managed, and supported in accordance with our account... Read More