Introduction This article aims to provide a clear understanding of the nbn new development charge, including its purpose, instances when it may apply, and how much it costs.   What is the nbn New Development Charge? The nbn new development charge is... Read More

Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More

Symptom Devices are able to connect to the WiFi network but unable to access any website. Things to check first Confirm if able to connect using a wired connection. Confirm all devices are unable to connect to the Wifi network. If you are... Read More

What is FTTP? Fibre to the Premises (FTTP) is a type of nbn™ connection that uses an optic fibre line that runs to an nbn™ network device (box) that will be installed inside your premise.   Does FTTP need a connection box? For FTTP connection... Read More

Introducing SpinTel Ultra WiFi 5G Home Internet Modem Key Features 5G Home Modem / Router Connectivity options including Wi-Fi 6 AX6000 Dual 2.5GB Ethernet ports & USB Type C port Both LCD & Web-based menus for configuration and device... Read More

How do you know if your Tenda modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

To get started, you’ll need: A Google Nest Wifi router. Any additional Wifi devices you would like to add (Google Nest Wifi points, Google Wifi points, or Google Nest Wifi router). This is optional to expand coverage. A Google Account. ... Read More

How do you know if your DrayTek modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What You Need To... Read More

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More