Introduction When it comes to developing new properties, there are additional charges to consider beyond the standard fees. This article will explain and compare the two relevant charges: Developer Contributions Charge (DCC) and New Development... Read More

As of 28 October 2024, the 3G network in Australia has been shut down to make room for newer technologies like 4G and 5G. This change affects SpinTel customers with mobile devices that relied on 3G, as they are no longer supported. In this article,... Read More

When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More

Prior to making use of the service, new customers are required to activate their SIM card online through either our activation page or by scanning the QR code provided at the bottom of the letter we dispatched. Check out the video below on how to set... Read More

The Whole Home Mesh Wi-Fi AP system is designed to extend your network coverage across your entire home. It consists of a Main AP that connects to a wired router, modem, or gateway, and one or more agents that extend the wireless coverage. Empowered... Read More

Important: Before Activation Ensure you have your SpinTel SIM with you. For eSIM users, you will receive an email with a QR code after activation. Follow the instructions below before installing your eSIM.   Steps on How to Activate Your SIM Card... Read More

All SpinTel-supplied equipment comes pre-configured for our NBN service, so you’ll only need to follow this guide to install your TP-Link VX230V modem. In this article, you will also learn how to log in to your TP Link VX230v modem and modify... Read More

Introduction When you change your router for your NBN connection, your Wi-Fi network undergoes changes as well. Your new router may offer increased speed, operate on different frequencies, and certainly come with a new SSID (Wi-Fi name). To keep your... Read More

Performing a factory reset can often resolve connectivity issues. Please follow the steps below to reset your modem to its factory settings.   Important: A factory reset will erase all custom settings, including your Wi-Fi name and password.... Read More

What is the Network Boundary Point (NBP)? The Network Boundary Point (NBP) is where the network provider’s responsibility ends, and beyond that, any issues are the building owner’s responsibility.   The NBP’s location depends on... Read More