1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login   2.. Once logged in, go to Billing and select Billing Notifications     3. Select the preferred billing notification and click Update Bill... Read More

We’ve compiled a list of possible questions you might have about getting a replacement SIM along with their corresponding answers below.   How much does it cost to get a new SIM card? Getting a replacement SIM card is free; however, postage... Read More

How do I purchase hardware through My Account? To purchase hardware such as modems, mesh units, or IP phones and add them to your existing account, you can place an order through My Account by following the steps below. 1. On your My Account page,... Read More

How to Join SpinTel Joining SpinTel is simple and can be done through any of the options below: 1. Online Sign-UpVisit our website and follow the step-by-step instructions to sign up for your chosen service. 2. Live Chat SupportClick the chat icon in... Read More

Introduction This article explains how your SIM card will be delivered, the expected delivery timeframes, and how to activate your service once it arrives.   Delivery Process Your SIM card will be delivered via our courier partner. Delivery... Read More

When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

What payment methods can I use? SpinTel accepts the following payment methods: Credit or debit cards: Visa, Mastercard, and American Express (AMEX). Direct debit: Payments directly from your Australian bank account. Note: All cards must be... Read More

1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Click on Billing from the top of the page and click on Update payment method   4. Select your new Payment Method.​   5. At this point, a captcha... Read More

Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More