Introduction This article provides information on how and when customers can expect to receive their SIM card and how to activate it. Delivery Process Customers can expect to receive their SIM card via Australia Post. The delivery time frame... Read More
Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More
We’ve compiled a list of possible questions you might have about getting a replacement SIM along with their corresponding answers below. How much does it cost to get a new SIM card? Getting a replacement SIM card is free; however, postage... Read More
When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More
Porting your phone number to a new service provider can be a smooth process, but you might wonder how to confirm that everything has gone through correctly. If you’ve recently ported your number to Spintel and want to verify that the porting... Read More
Getting unwanted calls? Or just simply wanted to get your number changed? Here are some questions you might have before doing so. How much does it cost to get a new number? Service Type Fee Nuisance Call FreePhone (Copper Based) $35Mobile $20VoIP... Read More
Introduction This article provides a step-by-step guide on how to add a mobile service to an existing account. By following these simple steps, customers can easily add a mobile service to their existing account without any hassle. How to Add a... Read More
What are the differences between a SIM PIN and a Device PIN? A SIM PIN protects the SIM card from unauthorised use, requiring entry when the device is powered on or the SIM is used in another device and can be reset with a PUK code from the carrier.... Read More
For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service. Your router usually applies the necessary settings to establish a connection to the internet automatically. If this... Read More
THINGS TO CHECK Internet Connection (Wi-Fi or mobile data) Compatible Device For iPhone 14 models designed exclusively for eSIM use, activation can be performed without a Wi-Fi network) Activated mobile plan for your eSIM Updated iOS... Read More
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