Tracking Your Modem Delivery: Everything You Need to Know
Estimated Reading Time: 2 MinutesWhen you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your delivery address, and what to do if your parcel goes missing.
We strive to deliver your modem before your service is connected. Once your connection date is confirmed, we'll provide you with shipping details. To track your shipment, simply click the tracking link in the shipping confirmation email.
If your modem hasn't been dispatched yet, there may be an opportunity to update the delivery address. To check, start a conversation with us by clicking the chat icon at the lower right corner of this page.
If your modem is already in transit, you can request a redirection directly through StarTrack by calling 13 POST (13 7678) or by visiting the StarTrack website.
The status "Pending" means that your item has not yet been scanned into the courier's system. Please allow 24 to 48 hours for your tracking status to update.
Yes, a signature is required upon delivery. If you're not available to sign for the modem, the courier will leave a card at your door or in your mailbox with instructions on how to collect your package.
Whether the modem can be left at your door depends on the security of the location. The delivery driver will assess the area and determine if it's safe to leave the package.
If your parcel shows as delivered but you haven't received it, start by checking for a card left by the courier. Next, confirm if someone else may have accepted the package on your behalf. If you still can't locate the parcel, verify that the delivery address is correct, and then lodge an investigation with StarTrack by calling 13 POST (13 7678) or by visiting the StarTrack website.
If your modem has been returned to the sender, please contact us or start a conversation with us online by clicking the chat icon at the lower right corner of this page.
For any delivery-related concerns, please contact the courier directly through their website or by calling 13 POST (13 7678). If you have further questions or need additional help, don’t hesitate to reach out to us.
