When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More
Introduction This article provides information on how and when customers can expect to receive their SIM card and how to activate it. Delivery Process Customers can expect to receive their SIM card via Australia Post. The delivery time frame... Read More
What is a Replacement modem? A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More
How to Track Your Order with Spintel
FEATUREDIntroduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More
Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More
Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More
Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services. Are the rental modems new? Modems provided for rental may be either new or refurbished. How much is the Wireless Broadband modem... Read More
Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension. Chewed through your monthly data allowance... Read More
Find your account number: 1. In the My Account portal The Account number can be seen in My Account. Forgotten your username or password? Check this article on how to reset. 2. In the Order Confirmation email Soon after you order a new... Read More
How do I check my usages? If you want to check your usage, you can access this by logging into the My Account section on our website. What is My Account, and what else can I do there? My Account is SpinTel’s online portal where you can: ... Read More
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