NBN Troubleshooting

Symptom Devices are able to connect to the WiFi network but unable to access any website. Things to check first Confirm if able to connect using a wired connection. Confirm all devices are unable to connect to the Wifi network. If you are... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Here are the few things we have to check before troubleshooting:   1. Check on our... Read More

Frequency channels can get crowded, so if you and all your neighbours are using the same channel in the 2.4 GHz frequency band, that could affect your Wi-Fi speeds.   To change your Wi-Fi to the best channel, you’ll need to go to your router... Read More

NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call us on 1300 303 375 to verify that your NBN service has been activated.   Here are the few things we have to check before... Read More

NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call 1300 303 375 to verify that your NBN service has been activated.   Here are the few things we have to check before... Read More

NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call 1300 303 375 to verify that your NBN service has been activated.   Here are the few things we have to check before... Read More

What is FTTP? Fibre to the Premise (FTTP) involves fibre optic cables used for data transfer at every point through the nbnâ„¢ network. The fibre cable is connected directly to a utility box on the outside of the premises, which in turn is connected... Read More