NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Here are the few things we have to check before troubleshooting:   1. Check on our... Read More

  1. Using your gray telephone cord, connect the main telephone socket to the DSL port on the modem.   2. Connect the black power cord to the black port on the modem and the other end to the power outlet.   3. You can then connect your devices... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

nbn™ Fibre to the Node services are sold as an “up to” as speeds cannot be guaranteed. This is because the quality of the copper may be affected, or they may be affected by co-existence.   What is Co-existence? If you have a Fibre To The Node ... Read More

Setting up an nbn connection involves several steps. Follow this guide to get your nbn service up and running.   Step 1: Check your Connection Type There are various types of NBN connections, each with its unique setup requirements for your modem.... Read More

How do you know if your ZTE modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

Important: If your modem has been purchased from another service provider, you may need to confirm it is not "locked" so it can be used with SpinTel’s NBN service, compatible with the nbn technology at your premises, and that the physical... Read More

What is nbn? The National Broadband Network (NBN) is an Australia-wide internet network being rolled out across the country replacing the old ADSL technology. This upgrade significantly changes how landlines and internet are provided to the users... Read More

Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More

Below are the list of modems we offer and the type of service they can be used: Modem NBN NBN Type 4G Wireless 5G Wireless Mobile BB TPLink VX230v Yes All No No No Huawei B628 No NA Yes No No Netgear... Read More