Symptom Devices are able to connect to the WiFi network but unable to access any website. Things to check first Confirm if able to connect using a wired connection. Confirm all devices are unable to connect to the Wifi network. If you are... Read More

Troubleshooting WiFi Network for No Connection 1. Check WiFi on Your Device: Ensure that WiFi is enabled on your device. Some laptops have a switch or button to toggle WiFi on or off. For smartphones and tablets, this switch is located in the �... Read More

Key Information: Your Wi-Fi network name and password are typically located on the bottom of your router or in the user’s manual. To connect to Wi-Fi, click on the icon resembling a wireframe globe in the taskbar. Then, select your wireless... Read More

What is WiFi calling? WiFi Calling allows you to make and receive calls, MMS and SMS over a WiFi network.   How does WiFi calling work? When Wi-Fi calling is enabled, your phone will automatically identify the strongest network available. This means... Read More

Note: Before you proceed, please check on our network status page if there’s any outage reported in your area that may cause your service difficulty.   For new customers, you need to activate the SIM card online first by visiting our... Read More

Slow speed If you’re connecting your modem for the first time, you may experience poor speeds within the first 24 hours while the firmware is updating. If you’re still experiencing poor speeds after 24 hours, despite the 5G signal being... Read More

Please check first on our network status page for any outage in your area. You can click on the links below to check your area for outages.   - SpinTel Network Status - nbn Network Outages   Once you have confirmed that there are no outages, you... Read More

NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call 1300 303 375 to verify that your NBN service has been activated.   Here are the few things we have to check before... Read More

NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call us on 1300 303 375 to verify that your NBN service has been activated.   Here are the few things we have to check before... Read More

What is NBN HFC Service? Hybrid Fibre Coaxial (HFC) is a type of nbn™ technology. This is basically the same technology that is used to deliver cable TV subscriptions, such as Foxtel.   First time using an HFC connection? You may need to contact... Read More