Frequency channels can get crowded, so if you and all your neighbours are using the same channel in the 2.4 GHz frequency band, that could affect your Wi-Fi speeds.   To change your Wi-Fi to the best channel, you’ll need to go to your router... Read More

Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More

Introducing SpinTel Ultra WiFi 5G Home Internet Modem Key Features 5G Home Modem / Router Connectivity options, including Wi-Fi 6 AX6000 / Wi-Fi 7  Dual 2.5GB Ethernet ports & USB Type C port Both LCD & Web-based menus for configuration and... Read More

Follow these steps to test the speed of your Internet connection. For the most accurate results, an ethernet-connected device is recommended.​During the speed test, please avoid the following as they may affect your test results:a. Using the... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Here are the few things we have to check before troubleshooting:   1. Check on our... Read More

Nowadays, people rely on home WiFi, especially with the increasing presence of smart devices in homes. Mesh routers provide whole-home coverage by combining multiple routers into one network. However, a major limitation of traditional mesh networks... Read More

This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You... Read More

This guide is for customers using Fixed Wireless (FW) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More

This guide is for customers using FTTC (Fibre to the Curb) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More