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Est. 1996
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Est. 1996
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Knowledge Base
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Knowledge Base
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RESIDENTIAL
NBN
MOBILE
5G HOME INTERNET
MOBILE INTERNET
SHOP
BUSINESS
NBN
MOBILE
PBX & PHONE
5G FIXED INTERNET
ETHERNET
SHOP
ABOUT US
CUSTOMERS
MY ACCOUNT
WEBMAIL
ORDER TRACKER
PAY A BILL
NETWORK STATUS
KNOWLEDGEBASE
BLOG
SIM ACTIVATION
CONTACT US
SPEED TEST
REFER A FRIEND
NBN
MOBILE
5G HOME INTERNET
MOBILE INTERNET
SHOP
Getting Started
General FAQs
Where do I find my account number?
1300 numbers FAQ
Activate your free webspace
Complaints and feedback
16 Article(s)
Your SpinTel Order
Activation Timeframe for NBN Bundle and Standalone
Cancelling your order
Does My SIM-Only Plan Have Access to Optus 5G?
How to Check If Your Number Has Been Ported to Spintel
How to Easily Add a Mobile Service to Your Existing Account
18 Article(s)
Billing and Accounts
ACMA Mobile Levy - (Australian Communications and Media Authority)
Can I pay in advance?
Cancelling your account/service
Checking your bill
Common Billing Payment Queries
11 Article(s)
My Account
Access webmail
Activate mobile call forwarding feature
Adding a data block to your mobile service
Adding/Removing an authorised contact to your account
Changing Basic User to an Administrator and vice versa
22 Article(s)
Mobile Services
Call Waiting Feature on a Mobile Service
Can I use the SpinTel SIM on my current phone?
Checking App Usage on Your Mobile Phone
Extend ring time before calls divert to voicemail
Have signal bars but cannot make/receive calls?
27 Article(s)
Broadband Services
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Phone Service
Call History and Anonymous Caller Blocking on Netcomm NF10WV
Can't make or receive calls on your home phone?
Configuring Grandstream GXP21xx Series
Configuring your Home Phone on a Netcomm NF18ACV NC2 firmware version
Configuring your Home Phone Using a Netcomm NF18ACV Modem
16 Article(s)
Your SpinTel Email
Apple Mail 4.0 Set up
How to create or edit signature for SpinTel Webmail
iPhone mail
Outlook 2002/2003
Outlook 2007
14 Article(s)
Frequently Asked Questions (FAQ)
Acceptable Use Policy (AUP) for Mobile Services
Business Broadband Bundle FAQs
Caller ID Spoofing
Can I set up a port forward using Carrier Grade Network Address Translation (CGNAT) IP?
Can't connect due to suspended service
24 Article(s)
Fixed Phone Services
Getting a noisy line (PSTN)
Phone Features
2 Article(s)