If you’ve only ever lived in a house or a self-contained unit you may never heard of an MDF. For houses, the connection is generally from the exchange directly to your house.   For apartments, or Multi-Dwelling Unit’s (MDU) it’s a... Read More

As of 28 October 2024, the 3G network in Australia has been shut down to make room for newer technologies like 4G and 5G. This change affects SpinTel customers with mobile devices that relied on 3G, as they are no longer supported. In this article,... Read More

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

What is the Network Boundary Point (NBP)? The Network Boundary Point (NBP) is where the network provider’s responsibility ends, and beyond that, any issues are the building owner’s responsibility.   The NBP’s location depends on... Read More

How do you activate international calling? For mobile services, international calling can be enabled through My Account. Click here to go through the steps. For landline phone services, call us at 1300 303 375 for assistance.   How much will it cost... Read More

Financial Hardship Request SpinTel’s Payment Assistance Policy aims to aid customers facing financial challenges, ensuring continued access to telecommunications services. Eligible customers can request assistance via various channels... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More

In rare instances, the nbnâ„¢ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network... Read More

What is BizCare? As each business setup is different, our business customers will receive a priority service, free of charge. After placing your order, someone from our BizCare team will contact you to further discuss your requirements and take you... Read More

To send a request in relocating your service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development Charge of... Read More