To send a request in relocating your NBN service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: ✅Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without... Read More

Changing service ownership is done in two parts by the existing owner and the new owner. Here are the necessary steps required from each party in the service ownership transfer process. Note: A $29 change of ownership fee will apply for this request.... Read More

Joining SpinTel is a straightforward process, and you have several options to choose from: Ordering Online: Visit our website and follow the simple steps to sign up for our services. Chatting with Us: Click on the chat icon in the lower right corner... Read More

Introduction NBN offers various service classes for different types of connections. This article provides a list of service classes and estimated installation timeframes to help you identify the type of connection and necessary workloads.   Service... Read More

What Is Data Sharing? Data sharing allows multiple mobile services under the same account to access a shared pool of data, instead of each service having its own separate data allowance. This is often used by families or businesses to manage and... Read More

A common cause of an unsuccessful mobile phone number transfer is entering incorrect account details during the activation process, meaning they don’t match those registered with your old provider.    Start by contacting your old provider to... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

Once you’ve received your SIM card, simply login to the activation page, enter your My Account credentials and provide your existing provider details to begin the transfer process.   Transferring a Postpaid service We will require your... Read More