Can I change or transfer ownership of my SpinTel account to someone else? Yes, you can transfer your services to another person by completing the online form. Once the transfer authorisation is done, an email will be sent to you that should be... Read More

If there is an error in the spelling of your name or if you have legally changed your name or your business name, you will need to update your account details with us. The process differs slightly depending on whether you have a residential or... Read More

How do you know if your Belkin modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

Any changes you have made to the settings on your modem, including Wi-Fi network name and password will revert to their default when you reset it.   Manage your WiFi settings by tapping the Main WiFi icon on the screen or through online access, see... Read More

In this article, we’ll show you how to change your WiFi network name and password. You can find the default Wi-Fi network name and password printed on the sticker on the bottom of your modem, or on the card you received packaged with your modem... Read More

When you reset your modem, any changes you’ve made to its settings, including the Wi-Fi network name and password, will revert to the factory defaults. The default Wi-Fi name (SSID) and password are typically printed on a sticker located on the... Read More

Introduction If you’re a SpinTel customer looking for your NBN username and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which... Read More

Introduction When you change your router for your NBN connection, your Wi-Fi network undergoes changes as well. Your new router may offer increased speed, operate on different frequencies, and certainly come with a new SSID (Wi-Fi name). To keep your... Read More

An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.   All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing... Read More