Contacting nbnâ„¢ FAQs What should I do if my nbnâ„¢ connection box is damaged or missing? If your nbnâ„¢ equipment—such as the connection box (NTD)—is damaged, missing, or not working, and it's affecting your service, please contact... Read More

Porting your phone number to a new service provider can be a smooth process, but you might wonder how to confirm that everything has gone through correctly. If you’ve recently ported your number to Spintel and want to verify that the porting... Read More

NBN Fibre to the Premises (FTTP) offers a fast and reliable internet connection. However, occasional dropouts may occur. This guide provides a step-by-step process to identify and resolve issues with your FTTP connection. Follow these steps to ensure... Read More

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections.   What is nbn™ Hybrid Fibre Coaxial (HFC)? An nbn™ Hybrid Fibre Coaxial (HFC) connection is used... Read More

All types of nbnâ„¢ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbnâ„¢ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

A common cause of an unsuccessful mobile phone number transfer is entering incorrect account details during the activation process, meaning they don’t match those registered with your old provider.    Start by contacting your old provider to... Read More

If you're dealing with connection issues, slow internet, or damaged nbnâ„¢ equipment—like a faulty or missing nbnâ„¢ box (NTD)—you might be wondering who to reach out to for assistance. The answer is found below.   When to Contact... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing... Read More

The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More