Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: ✅Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without... Read More

Changing service ownership is done in two parts by the existing owner and the new owner. Here are the necessary steps required from each party in the service ownership transfer process. Note: A $29 change of ownership fee will apply for this request.... Read More

Can I change or transfer ownership of my SpinTel account to someone else? Yes, you can transfer your services to another person by completing the online form. Once the transfer authorisation is done, an email will be sent to you that should be... Read More

An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.   All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More

To send a request in relocating your NBN service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

How do I purchase hardware through My Account? 1. On your My Account page, select My Account > Shop   2. Select the hardware you wish to add then click View Cart when you are ready to check out.   3. Enter your email and click Proceed to... Read More

To pay your bill through My Account, follow these simple steps: 1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login 2. Once logged in, navigate to the "Billing" section at the top of the page and... Read More

1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account. 3. From the top of the page, click on Billing and select Request a payment extension 4. Enter the date you want to pay the bill and click on Submit.  ... Read More

The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with... Read More