Before you proceed, please check on our network status page for any outage reported in your area. Note: For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Choose the... Read More

Any changes you have made to the settings on your modem, including Wi-Fi network name and password will revert to their default when you reset it.   Manage your WiFi settings by tapping the Main WiFi icon on the screen or through online access, see... Read More

In this article, we’ll show you how to change your WiFi network name and password. You can find the default Wi-Fi network name and password printed on the sticker on the bottom of your modem, or on the card you received packaged with your modem... Read More

When you reset your modem, any changes you’ve made to its settings, including the Wi-Fi network name and password, will revert to the factory defaults. The default Wi-Fi name (SSID) and password are typically printed on a sticker located on the... Read More

Note: Your My Account password is also your Webmail password. So, any changes to your My Account username/password will be reflected in your Webmail credentials. A guide on how to reset password for webmail access 1. Visit spintel.net.au 2. Select... Read More

Introduction If you’re a SpinTel customer looking for your NBN username and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which... Read More

How do I check my usages? If you want to check your usage, you can access this by logging into the My Account section on our website.   What is My Account, and what else can I do there? My Account is SpinTel’s online portal where you can:   ... Read More

Introduction When you change your router for your NBN connection, your Wi-Fi network undergoes changes as well. Your new router may offer increased speed, operate on different frequencies, and certainly come with a new SSID (Wi-Fi name). To keep your... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing... Read More

You can easily manage your voicemail settings through My Account. Just follow these steps: 1. Go to spintel.net.au. 2. Click on Customers, then select My Account and log in.   3. Once logged in, click Manage Service for the home phone service... Read More