Before you proceed, please check on our network status page for any outage reported in your area. Note: For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Choose the... Read More

Wireless Broadband service This type of service provides high-speed internet and data service delivered through a wireless local area network (WLAN). Image below shows physical setup for this type of service.   Note: For new customers, make sure to... Read More

Choose your modem to start the setup process: Nokia FastMile R1 5G Modem Nokia FastMile Gateway 3 5G Modem Nokia FastMile 3.2 5G Modem  SpinTel Ultra Wi-Fi Home WBB Modem Nokia FastMile R1 5G Modem Follow... Read More

Note: For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   For Netcomm NL1901 Login to modem gateway settings at http://192.168.20.1 and set it up under Advance Setup >... Read More

Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services.   Are the rental modems new? Modems provided for rental may be either new or refurbished.   How much is the Wireless Broadband modem... Read More

What is nbn? The National Broadband Network (NBN) is an Australia-wide internet network being rolled out across the country replacing the old ADSL technology. This upgrade significantly changes how landlines and internet are provided to the users... Read More

Home Wireless Broadband and Mobile Broadband are both powered by 4G mobile networks, but there are significant differences between them. Here are some things you need to know   Mobile Broadband Mobile Broadband allows you to quickly access the web... Read More

Important: Before Activation Ensure you have your SpinTel SIM with you. For eSIM users, you will receive an email with a QR code after activation. Follow the instructions below before installing your eSIM.   Steps on How to Activate Your SIM Card... Read More

Slow speed If you’re connecting your modem for the first time, you may experience poor speeds within the first 24 hours while the firmware is updating. If you’re still experiencing poor speeds after 24 hours, despite the 5G signal being... Read More

How do you know if your Technicolor modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour,... Read More