Frequently Asked Questions (FAQ)

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

A phone number may still be retrievable if it’s within 6 months from the disconnection date. Phone numbers that have been disconnected for some time may be allocated to another line.   Please call us on 1300 303 375 or click the chat icon... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More

Can I rent a modem from SpinTel? Rental modems are only available for Wireless Home Internet services.   Are the rental modems new? Modems provided for rental may be either new or refurbished.   How much is the Wireless Broadband modem... Read More

What is an NBN battery? In the instance of nbn™ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work.   Battery Specifications Battery type:... Read More

Parental Controls allow you to set up unique restrictions on internet access for each member of your family. You can block inappropriate content, set daily limits for the total time spent online, and restrict internet access to certain times of the... Read More

Process A Payment ◙ Request for Payment Extension  Unsuspend Service ◙ FAQs  Unsuspend service Once the payment has been received by SpinTel, it may take up to 1 hour for the service to be restored. Please power off and on the device after 1... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

How do I request to add/remove my number from the White Pages directory? An unlisted number (or ’silent line’) provides you with a way to increase your privacy. This means that if you have a silent number, your number won’t be... Read More