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<title>Home - All Categories - Frequently Asked Questions &amp;#40;FAQ&amp;#41;  </title>
<link>https://articles.spintel.net.au/category/frequently-asked-questions-faq/11/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
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										<guid>https://articles.spintel.net.au/article/how-and-when-to-contact-nbnco-for-assistance.html</guid>
										<title>How and When to Contact nbnco for Assistance</title>
										<link>https://articles.spintel.net.au/article/how-and-when-to-contact-nbnco-for-assistance.html</link>
										<description><![CDATA[Contacting nbnâ¢ FAQs What should I do if my nbnâ¢ connection box is damaged or missing? If your nbnâ¢ equipment&mdash;such as the connection box (NTD)&mdash;is damaged, missing, or not working, and it&#039;s affecting your service, please contact...]]></description>

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										<guid>https://articles.spintel.net.au/article/cancellation-faqs.html</guid>
										<title>Cancellation FAQs</title>
										<link>https://articles.spintel.net.au/article/cancellation-faqs.html</link>
										<description><![CDATA[Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account....]]></description>

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										<guid>https://articles.spintel.net.au/article/setup-faq.html</guid>
										<title>Setup FAQ</title>
										<link>https://articles.spintel.net.au/article/setup-faq.html</link>
										<description><![CDATA[Click a question below to fast-forward to a section.   What happens after I submit my order?   When can I use the order tracker?   How long will it take to complete my order?   How will you keep me updated on the progress of my order?   What if there...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-i-set-up-a-port-forward-using-carrier-grade-network-address-translation-cgnat-ip.html</guid>
										<title>Can I set up a port forward using Carrier Grade Network Address Translation &#40;CGNAT&#41; IP?</title>
										<link>https://articles.spintel.net.au/article/can-i-set-up-a-port-forward-using-carrier-grade-network-address-translation-cgnat-ip.html</link>
										<description><![CDATA[Unfortunately, port forwarding is not possible using a CGNAT (Carrier-Grade Network Address Translation) IP address. CGNAT is used to conserve IPv4 addresses by sharing a single public IP address among multiple customers. Â  To port forward, you may...]]></description>

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										<guid>https://articles.spintel.net.au/article/nbn-battery-faqs.html</guid>
										<title>NBN Battery FAQs</title>
										<link>https://articles.spintel.net.au/article/nbn-battery-faqs.html</link>
										<description><![CDATA[What is an NBN battery? In the instance of nbnâ¢ Fibre to the Premises, nbn supplies and installs a connection box within your home or business. This box needs to be connected to the power in order to work. Â  Battery Specifications Battery type:...]]></description>

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										<guid>https://articles.spintel.net.au/article/rental-modem-faqs.html</guid>
										<title>Rental Modem FAQs</title>
										<link>https://articles.spintel.net.au/article/rental-modem-faqs.html</link>
										<description><![CDATA[  Can I rent a modem from SpinTel?  Rental modems are only available for Wireless Home Internet services. Â    Are the rental modems new?   Modems provided for rental may be either new or refurbished.    Â  How much is the Wireless Broadband modem...]]></description>

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										<guid>https://articles.spintel.net.au/article/replacement-modem-faqs.html</guid>
										<title>Replacement Modem FAQs</title>
										<link>https://articles.spintel.net.au/article/replacement-modem-faqs.html</link>
										<description><![CDATA[What is a Replacement modem?Â   A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to...]]></description>

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										<guid>https://articles.spintel.net.au/article/payment-method-and-its-processing-fees.html</guid>
										<title>Payment Method and its Processing Fees</title>
										<link>https://articles.spintel.net.au/article/payment-method-and-its-processing-fees.html</link>
										<description><![CDATA[Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge...]]></description>

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										<guid>https://articles.spintel.net.au/article/nbn-phone-voip-faqs.html</guid>
										<title>NBN Phone &#40;VoIP&#41; FAQs</title>
										<link>https://articles.spintel.net.au/article/nbn-phone-voip-faqs.html</link>
										<description><![CDATA[Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional. Â  Can I keep my...]]></description>

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										<guid>https://articles.spintel.net.au/article/mobile-faqs-and-its-sim-card-delivery.html</guid>
										<title>Mobile FAQs and Its SIM card Delivery</title>
										<link>https://articles.spintel.net.au/article/mobile-faqs-and-its-sim-card-delivery.html</link>
										<description><![CDATA[Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-t-connect-due-to-suspended-service.html</guid>
										<title>Can&#039;t connect due to suspended service</title>
										<link>https://articles.spintel.net.au/article/can-t-connect-due-to-suspended-service.html</link>
										<description><![CDATA[Process A Payment â Request for Payment ExtensionÂ  Unsuspend Service â FAQsÂ  Unsuspend service Once the payment has been received by SpinTel, it may take up to 1 hour for the service to be restored. Please power off and on the device after 1...]]></description>

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										<guid>https://articles.spintel.net.au/article/phone-number-change-faqs.html</guid>
										<title>Phone Number Change FAQs</title>
										<link>https://articles.spintel.net.au/article/phone-number-change-faqs.html</link>
										<description><![CDATA[Getting unwanted calls? Or do you just simply want to get your number changed? Here are some questions you might have before doing so. Â  How much does it cost to get a new number?     Service Type Fee     Phone (Copper Based) $35   Mobile $20   VoIP...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-set-up-parental-controls-on-tp-link-modems.html</guid>
										<title>How to set up Parental Controls on TP-Link Modems</title>
										<link>https://articles.spintel.net.au/article/how-to-set-up-parental-controls-on-tp-link-modems.html</link>
										<description><![CDATA[Parental Controls allow you to set up unique restrictions on internet access for each member of your family. You can block inappropriate content, set daily limits for the total time spent online, and restrict internet access to certain times of the...]]></description>

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										<guid>https://articles.spintel.net.au/article/wifi-calling-faqs.html</guid>
										<title>WiFi Calling FAQs</title>
										<link>https://articles.spintel.net.au/article/wifi-calling-faqs.html</link>
										<description><![CDATA[What is WiFi calling? WiFi Calling allows you to make and receive calls, MMS and SMS over a WiFi network. Â  How does WiFi calling work? When Wi-Fi calling is enabled, your phone will automatically identify the strongest network available. This means...]]></description>

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										<guid>https://articles.spintel.net.au/article/relocation-faqs.html</guid>
										<title>Relocation FAQs</title>
										<link>https://articles.spintel.net.au/article/relocation-faqs.html</link>
										<description><![CDATA[To send a request in relocating your NBN service, see thisÂ article. Here are some commonly asked questions when relocating a service. Â  Is there any charge involved in relocating the service to a new address? For NBN service, a New Development...]]></description>

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										<guid>https://articles.spintel.net.au/article/caller-id-spoofing.html</guid>
										<title>Caller ID Spoofing</title>
										<link>https://articles.spintel.net.au/article/caller-id-spoofing.html</link>
										<description><![CDATA[What Is Spoofing? Spoofing is when a caller deliberately falsifies the information sent to the caller&rsquo;s identification screen to conceal their identity. They can make it look like they&rsquo;re calling from a different place or phone number, or...]]></description>

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										<guid>https://articles.spintel.net.au/article/white-pages-listing.html</guid>
										<title>White Pages Listing</title>
										<link>https://articles.spintel.net.au/article/white-pages-listing.html</link>
										<description><![CDATA[How do I request to add/remove my number from the White Pages directory? An unlisted number (or &rsquo;silent line&rsquo;) provides you with a way to increase your privacy. This means that if you have a silent number, your number won&rsquo;t be...]]></description>

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										<guid>https://articles.spintel.net.au/article/bringing-your-own-modem-for-wireless-or-mobile-broadband-with-spintel.html</guid>
										<title>Bringing Your Own Modem for Wireless or Mobile Broadband with SpinTel</title>
										<link>https://articles.spintel.net.au/article/bringing-your-own-modem-for-wireless-or-mobile-broadband-with-spintel.html</link>
										<description><![CDATA[At SpinTel, we understand that some customers may already have their own 4G or 5G modem and would prefer to use it when signing up for our wireless or mobile broadband services. If you&#039;re wondering whether your existing modem can be used with...]]></description>

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										<guid>https://articles.spintel.net.au/article/experiencing-service-issues-or-damaged-nbn™-equipment-here-s-who-to-contact.html</guid>
										<title>Experiencing Service Issues or Damaged nbn™ Equipment? Here`s Who to Contact</title>
										<link>https://articles.spintel.net.au/article/experiencing-service-issues-or-damaged-nbn™-equipment-here-s-who-to-contact.html</link>
										<description><![CDATA[If you&#039;re dealing with connection issues, slow internet, or damaged nbnâ¢ equipment&mdash;like a faulty or missing nbnâ¢ box (NTD)&mdash;you might be wondering who to reach out to for assistance. The answer is found below. Â  When to Contact...]]></description>

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										<guid>https://articles.spintel.net.au/article/upgrading-from-fttc-here-s-what-to-do-with-your-old-nbn-box.html</guid>
										<title>Upgrading from FTTC? Here`s What to Do with Your Old NBN Box</title>
										<link>https://articles.spintel.net.au/article/upgrading-from-fttc-here-s-what-to-do-with-your-old-nbn-box.html</link>
										<description><![CDATA[When you upgrade from Fibre to the Curb (FTTC) to Fibre to the Premises (FTTP), the nbn-supplied FTTC Network Connection Device (NCD) is no longer needed for your new service. Since the NCD belongs to nbn, it should be returned so it can be...]]></description>

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										<guid>https://articles.spintel.net.au/article/acceptable-use-policy-aup-for-mobile-services.html</guid>
										<title>Acceptable Use Policy &#40;AUP&#41; for Mobile Services</title>
										<link>https://articles.spintel.net.au/article/acceptable-use-policy-aup-for-mobile-services.html</link>
										<description><![CDATA[This AUP defines some possible activities that SpinTel may consider to be a breach of the policy. Â  Mobile plans with unlimited calls or SMS&rsquo;s must not be used for commercial use if the commercial use includes any of the following activities: ...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-do-i-relocate-my-4g-wireless-broadband-or-mobile-broadband-service-address-to-a-new-address.html</guid>
										<title>How do I relocate my 4G Wireless Broadband or Mobile Broadband service address to a new address?</title>
										<link>https://articles.spintel.net.au/article/how-do-i-relocate-my-4g-wireless-broadband-or-mobile-broadband-service-address-to-a-new-address.html</link>
										<description><![CDATA[Whilst 5G Wireless broadband service requires provisioning in order to work, 4G Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G...]]></description>

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										<guid>https://articles.spintel.net.au/article/retrieving-a-disconnected-telephone-number-voip.html</guid>
										<title>Retrieving a disconnected telephone number &#40;VoIP&#41;</title>
										<link>https://articles.spintel.net.au/article/retrieving-a-disconnected-telephone-number-voip.html</link>
										<description><![CDATA[A phone number may still be retrievable if it&rsquo;s within 6 months from the disconnection date. Phone numbers that have been disconnected for some time may be allocated to another line. Â  Please call us on 1300 303 375 or click here to initiate...]]></description>

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										<guid>https://articles.spintel.net.au/article/transferring-telephone-numbers-voip-across-geographical-areas.html</guid>
										<title>Transferring Telephone Numbers &#40;VOIP&#41; Across Geographical Areas</title>
										<link>https://articles.spintel.net.au/article/transferring-telephone-numbers-voip-across-geographical-areas.html</link>
										<description><![CDATA[Maintaining consistent communication is paramount as we navigate changes in our geographical locations and telecom providers. With the change to digital telephone networks, moving numbers becomes easier. Understanding VoIP Number Porting: VoIP number...]]></description>

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										<guid>https://articles.spintel.net.au/article/business-broadband-bundle-faqs.html</guid>
										<title>Business Broadband Bundle FAQs</title>
										<link>https://articles.spintel.net.au/article/business-broadband-bundle-faqs.html</link>
										<description><![CDATA[What is BizCare? As each business setup is different, our business customers will receive a priority service, free of charge. After placing your order, someone from our BizCare team will contact you to further discuss your requirements and take you...]]></description>

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