NBN Technology Upgrade

NBN is offering an upgrade from FTTN/FTTC to FTTP for faster, more reliable internet in select areas. It involves installing new equipment inside and outside your home, with appointments scheduled with NBN-approved technicians.

Click here to learn more about the technology upgrade.

To check if your area is eligible for an upgrade, you can visit our website or log in to My Account if you're an existing customer.

 

Here are the detailed steps to guide you:

Through the Website

1. Visit our website and navigate to the NBN section.

2. Enter your service address in the search bar and click on Check Address

3. Scroll down and you will see "Free Fibre Upgrade Available" if your area is eligible. Select your desired high-speed plan with "Free Fibre Upgrade" to place an order.

 

Follow the prompts to complete your order. To view the NBN technology upgrade terms, click here. 

Please note that upgrading to a new service type (FTTP) typically does not automatically cancel your old FTTN or FTTC service. To avoid ongoing charges, ensure you cancel the old service once the upgrade is complete.

 

Through My Account

If you're an existing SpinTel customer on FTTN or FTTC and wish to upgrade to FTTP, follow the steps below to submit your order through My Account.

1. Login to your online account and go to the Dashboard

2. If your area is eligible, you’ll find a note similar to the one above. Click "find out more" to initiate the order.

Here you will see the available high-speed plans.

3. Select your desired plan and tick on the boxes to confirm the Terms then submit the order.

Important Note:

By submitting an order for fibre upgrade, you acknowledge that it’s your responsibility to cancel your current Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) service within 7 days of activating the new Fibre to the Premises (FTTP) service.

Failure to cancel your old service will result in continued billing for both active services as the upgrade will not terminate it automatically.