Find your account number:   1. In the My Account portal The Account number can be seen in My Account.   Forgotten your username or password? Check this article on how to reset.   2. In the Order Confirmation email Soon after you order a new... Read More

Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More

Follow the steps below to register to use My Account if you're a new customer.   When you place your SpinTel order you will receive two emails: the first email contains confirmation of your order, and the second contains a link to activate your... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

Choose your modem to start the setup process: Nokia FastMile R1 5G Modem Nokia FastMile Gateway 3 5G Modem Nokia FastMile 3.2 5G Modem  SpinTel Ultra Wi-Fi Home WBB Modem Nokia FastMile R1 5G Modem Follow... Read More

If you’re already on the nbn but want to switch with us, the good news is, the process is very straightforward, head over to our nbn product page and select the best plan for you.   What to expect? Switching will have a quick turnaround time... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

If you’re moving to a new house and want to transfer your service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. To submit the request... Read More

When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More

Joining SpinTel is a straightforward process, and you have several options to choose from: Ordering Online: Visit our website and follow the simple steps to sign up for our services. Chatting with Us: Click on the chat icon in the lower right corner... Read More