Find your account number:   1. In the My Account portal The Account number can be seen in My Account.   Forgotten your username or password? Check this article on how to reset.   2. In the Order Confirmation email Soon after you order a new... Read More

Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More

Usage Warnings and Alerts SpinTel helps you stay on top of your usage by sending timely alerts for shaped and excess data plans throughout your billing cycle.   Usage Notifications If you're on a capped plan, you will receive alerts when your... Read More

This guide will help you set up your Telstra Smart Gen (Arcadyan) modem with a PPPoE (Point-to-Point Protocol over Ethernet) connection for your SpinTel service. Step 1: Gather Your PPPoE Credentials To connect your modem, you’ll need your... Read More

This guide will help you set up your Sagemcom modem with a PPPoE (Point-to-Point Protocol over Ethernet) connection for your SpinTel service. Step 1: Gather Your PPPoE Credentials To connect your modem, you’ll need your PPPoE username and... Read More

Follow the steps below to register to use My Account if you're a new customer.   When you place your SpinTel order you will receive two emails: the first email contains confirmation of your order, and the second contains a link to activate your... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

Choose your modem to start the setup process: Nokia FastMile R1 5G Modem Nokia FastMile Gateway 3 5G Modem Nokia FastMile 3.2 5G Modem  SpinTel Ultra Wi-Fi Home WBB Modem Nokia FastMile R1 5G Modem Follow... Read More

If you’re already on the nbn but want to switch with us, the good news is, the process is very straightforward, head over to our nbn product page and select the best plan for you.   What to expect? Switching will have a quick turnaround time... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More