What are the differences between a SIM PIN and a Device PIN? A SIM PIN protects the SIM card from unauthorised use, requiring entry when the device is powered on or the SIM is used in another device and can be reset with a PUK code from the carrier.... Read More

Explore our detailed guide on common eSIM installation errors and issues, complete with effective solutions to resolve them. Explore the details below. QR Code not showing If the QR code isn’t visible or doesn’t download... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

The PIN protects your SIM from unauthorised use if your router should get stolen. If use of PIN is turned on, it needs to be keyed in when you turn on your modem.   To activate/deactivate this feature, you just need to follow the below steps. With... Read More

What is HFC NBN? HFC stands for Hybrid Fibre Coaxial, a type of internet connection that utilises the existing ‘pay TV’ or cable network where nbn™ takes the final part of the access network connection. In this circumstance, an HFC line... Read More

When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More

Yes, however, you have to check first whether it is tied to a specific network or whether it is unlocked before you commit to using our service.   What does it mean if a phone is locked? If a cell phone is locked, it means that the phone can only be... Read More

Introduction If you’re a SpinTel customer looking for your NBN login and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which does... Read More

When you travel outside of Australia, staying connected through your mobile device is essential. Whether for checking maps, staying in touch with family, or browsing the internet, understanding how roaming works can help you manage your mobile usage... Read More

For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Your router usually applies the necessary settings to establish a connection to the internet automatically. If this... Read More