What are the differences between a SIM PIN and a Device PIN? A SIM PIN protects the SIM card from unauthorised use, requiring entry when the device is powered on or the SIM is used in another device and can be reset with a PUK code from the carrier.... Read More

For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Your router usually applies the necessary settings to establish a connection to the internet automatically. If this... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

Yes, however, you have to check first whether it is tied to a specific network or whether it is unlocked before you commit to using our service.   What does it mean if a phone is locked? If a cell phone is locked, it means that the phone can only be... Read More

Explore our detailed guide on common eSIM installation errors and issues, complete with effective solutions to resolve them. Explore the details below. QR Code not showing If the QR code isn’t visible or doesn’t download... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

Once you’ve received your SIM card, simply login to the activation page, enter your My Account credentials and provide your existing provider details to begin the transfer process.   Transferring a Postpaid service We will require your... Read More

Prior to making use of the service, new customers are required to activate their SIM card online through either our activation page or by scanning the QR code provided at the bottom of the letter we dispatched. Check out the video below on how to set... Read More

Important: Before Activation Ensure you have your SpinTel SIM with you. For eSIM users, you will receive an email with a QR code after activation. Follow the instructions below before installing your eSIM.   Steps on How to Activate Your SIM Card... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More