Follow the steps below to register to use My Account if you're a new customer.   When you place your SpinTel order you will receive two emails: the first email contains confirmation of your order, and the second contains a link to activate your... Read More

Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

Introduction This article aims to provide a clear understanding of the nbn new development charge, including its purpose, instances when it may apply, and how much it costs.   What is the nbn New Development Charge? The nbn new development charge is... Read More

This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More

When your home phone service is activated – we will send you an email with the username and password required to set up the phone service on your modem.   Home Phone Settings Different modem manufacturers may use different titles for the following... Read More

Important Note: If the SIM card is not activated within 7-10 days, the service will automatically activate and billing will commence. Should you wish to delay the activation, contact us for assistance.   Steps on how to activate your pre-inserted... Read More

Whether or not you can get an independent NBN connection for your granny flat depends on its address and setup. If Your Granny Flat Has Its Own Address: If your granny flat has a unique, registered address separate from the primary residence, you can... Read More

All types of nbnâ„¢ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbnâ„¢ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More