Follow the steps below to register to use My Account if you're a new customer. When you place your SpinTel order you will receive two emails: the first email contains confirmation of your order, and the second contains a link to activate your... Read More

Typical Evening Speed The typical expected experience between 7pm–11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed. The actual speed experienceddepends on a number of factors – see Technical Limitations below... Read More

What is Fibre to the Curb? Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.   An nbn™ FTTC connection is... Read More

1. Download PortGo for Windows here. 2. Enter the following: Username: Your SIP number (xxxxxx) Password: Your SIP password Server: 203.23.236.96 3. The softphone status is "registered", and you can make calls. Read More

If a mobile service is being used by someone under 18 years of age, the service must be registered under an adult account holder (18 years or older). This ensures the service can be activated, managed, and supported in accordance with our account... Read More

You can bring your existing mobile number from another provider to a SpinTel service. This process is known as porting, and it allows you to keep your current number when switching providers. Information Required to Transfer Your Number To proceed... Read More

Go to ekiga website and download the latest version of the application. 1. Click on "Edit - Accounts" 2. Choose "Add a SIP account" 3. Enter the following settings: Name: (Your SIP number) Gatekeeper: 203.23.236.96 User: (Your SIP number)... Read More

All SpinTel mobile plans are compatible with eSIM. If you’d like to use one instead of a physical SIM, please make sure your device supports eSIM before placing an order. For new accounts, an upfront payment for the monthly plan you choose may... Read More

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is an extra layer of security that helps protect your account. It requires two steps to verify your identity: Something you know (your password) Something you have (a code sent... Read More

This guide offers essential information about the installation of the FTTP connection box. Key Considerations: An approved nbn technician will discuss and obtain your consent regarding the placement of the nbn connection box before installation. It... Read More