Transfer my NBN to SpinTel
Estimated Reading Time: 2 MinutesHow do I transfer my NBN service to SpinTel?
If you already have an active nbn™ service and want to switch to SpinTel, the process is quick and simple. Below are the most common questions and answers to guide you through the transfer.
Can I keep my existing nbn connection when switching to SpinTel?
Yes. If you have an active nbn connection, we can transfer it to SpinTel without activating a new line. This is known as an nbn transfer.
How long does the transfer take?
Transfer times depend on the type of service and equipment:
| Transfer Type | Details | Estimated Completion |
|---|---|---|
| Bundle nbn + Phone | No porting required, SpinTel modem | 3 business days |
| Bundle nbn + Phone | No porting required, BYO modem | Same day |
| Bundle nbn + Phone | Porting required, any modem | 5-10 business days |
| Standalone nbn | BYO modem | Same day |
| Standalone nbn | SpinTel modem | 3 business days |
Note: You may experience a short downtime during the switch, but this is usually minimal.
What do I need before placing the order?
Before placing an order, check your contract with your current provider to avoid early termination fees. You will also need your AVC ID, which ensures the correct service is transferred to SpinTel. This can be found on your current bill, in your online account, or by contacting your current provider.
How do I place the order?
To start the transfer, visit our nbn plans page and choose the plan that best suits your needs, then click “Buy Now” and complete the order form.
When prompted, select “Yes” for “Do you want to transfer an active nbn connection at this address to SpinTel?” and enter your AVC ID.
During checkout, you will also have the option to choose your preferred connection date, as shown in the sample image above.
What happens after I place the order?
After placing the order, you will receive a confirmation email with your order number. If an installation is required, we will notify you of the date. Your SpinTel service will be activated within the estimated timeframe mentioned above.
Do I need to cancel my old service?
Yes. Once your SpinTel service is active and working, contact your old provider to cancel the account to avoid additional charges.
