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Transfer my NBN to SpinTel

How do I transfer my NBN service to SpinTel? If you already have an active nbn™ service and want to switch to SpinTel, the process is quick and simple. Below are the most common questions and answers to guide you through the transfer.   Can I keep... Read More

NBN Phone (VoIP) FAQs

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

Cancellation FAQs

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

Setup FAQ

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More

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