Once you’ve received your SIM card, simply login to the activation page, enter your My Account credentials and provide your existing provider details to begin the transfer process.   Transferring a Postpaid service We will require your... Read More

Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More

Introduction NBN offers various service classes for different types of connections. This article provides a list of service classes and estimated installation timeframes to help you identify the type of connection and necessary workloads.   Service... Read More

Before you proceed with cancellation, we’d like to highlight a few alternatives that may better suit your needs: ✅Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

What Is Data Sharing? Data sharing allows multiple mobile services under the same account to access a shared pool of data, instead of each service having its own separate data allowance. This is often used by families or businesses to manage and... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

Click a question below to fast-forward to a section. What happens after I submit my order? When can I use the order tracker? How long will it take to complete my order? How will you keep me updated on the progress of my order? What if there... Read More